Shipping & Returns
- Unlike many other web sites that have special rules and lots of fine print, Magnus Gear offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions.
- Just because shipping is free doesn't mean it should take a long time. Magnus Gear understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
- If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unused, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping.
- So if for whatever reason you're not happy with your purchase, just Contact Us with your Order Number and details about the product you would like to return. We will respond quickly with your free pre-paid return label and instructions for how to return items from your order. If you ordered from Amazon.com, please contact us directly for a faster response time.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
FREE Lifetime Warranty:
- Only Magnus Gear products that are registered under our Free Lifetime Warranty program. Other brands will not be covered under our lifetime warranty program. You may replace items that are manufacture defect at no additional cost. We'll also pay the return shipping costs on all replacements.
- Please Contact Us with your Order Number and details about the Magnus Gear product you would like to replace. We will respond quickly with your instructions for how to replace defective items from your order. If you ordered from Amazon.com, please contact us directly for a faster response time.